Privacy Policy

 

We are committed to ensuring that your privacy is protected. Your contact details are not used for any reason other than providing you with the courses that you have purchased, and contacting you about new courses if you have asked us to do so.

 

How we collect and use the information we receive from you

When you place an order and create an account with us on our website, we will ask you to provide certain personal information about you consisting of:

 

  • your full name;
  • your address; and
  • your email address

 

Please note that we require this information to be able to process and fulfil your order.

We will also store the following information about your courses and course progress:

 

  • Course title(s) purchased;
  • Course progress;
  • How long you have taken to complete the course(s); and
  • Quiz pass scores

 

If you choose to participate in a Forum that is associated with your course, then we will also store any forum posts that you have made.

If you purchase services, our third party payment provider may require additional personal information in order to process such payment. Please note that this information is not collected or stored by us. The relevant third party payment provider should set out the terms on which they are collecting such data at the time you make the payment.

By submitting this information via our website, this is considered your consent for us to use your personal information in accordance with our privacy policy (which maybe amended from time to time).

Your personal information will then be used by us to provide you with the services you ordered and from time to time to communicate with you on any matter relating to the provision of the services, provided you have opted in to receiving such communication.

Please note that we may also use the information you provide to us for the following purposes:

 

  • to monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual;
  • to support, improve and develop our business in general;
  • to contact you for your views on our website, our services and our business in general; and/or
  • to provide you with updates to our services, any special or new services, developments to our website or any policies (including our Privacy Policy) displayed on our website, and any other matter we think may be of interest to you in line with the services that you have purchased from us.

 

If you have opted in to receiving our emails but would now prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by either sending an email to admin@nationalcounsellingsociety.org, or calling us on 01903 200 666.

You have the right to ask us not to process your personal data for marketing purposes, and you also have the right to be completely forgotten by us.

If you want us to delete the information we hold about you then please do let us know in writing, and we will do so to the furthest extent possible allowing that we may need to retain some information about you to ensure that we are compliant with any legal requirements, or for the purposes of public safety.

We will not share, sell or distribute any of the information you provide to us, unless required to do so by law.

 

 Updating your information

If you need to make a change to any of the information we hold about you, you can do this through the Dashboard on the ‘My Courses’ page. You can also email admin@nationalcounsellingsociety.org, or call 01903 200 666, and we will gladly update your information for you.

 

How safe is your information?

Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the General Data Protection Regulation (GDPR) 2018.  Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

Please note that we may need to disclose your personal information where we:

 

  • are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
  • need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

 

Our use of cookies

A cookie is a small piece of information which is automatically created by our website on your computer.  Please note that cookies are harmless to your computer.  Cookies are a useful way of remembering the choices you have previously made while visiting our website.

We will take your continued use of our website as your consent to our use of cookies as described in this document.

If you don’t want us to use cookies when you use our website, you can adjust your internet browser settings not to accept cookies. Your web browser’s help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device.

Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. It may be necessary to have cookies enabled in order to purchase or access online courses and materials.

 

General

If any of the information you provide to us changes, please access your online account to let us know about the changes as soon as possible so that your records are accurate and up to date.

If you wish to see the information we hold on you, please let us know by emailing us on admin@nationalcounsellingsociety.org or calling us on 01903 200 666. We will respond to your request within 5 days of the date we received your request.

Please note that we may change our Privacy Policy from time to time. If we make any changes, these will be shown on our website and will immediately supersede any previously posted information.

If you have any further queries or comments on our Privacy Policy, please send us an email to admin@nationalcounsellingsociety.org or call us on 01903 200 666. We always welcome your views about our website and our Privacy Policy.

We have the right to revise and amend these terms and conditions from time to time.  You will be subject to the terms and conditions in force at the time that you access our website.

If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.

We may revise these terms from time to time in the following circumstances:

 

  • changes in how we accept payment from you;
  • changes in relevant laws and regulatory requirements; or
  • any other changes to our operating or delivery processes.

 

Every time you order Services from us, the terms in force at that time will apply to the contract between you and us.

If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.