Terms & Conditions and Privacy Policy


This website is owned and operated by The National Counselling Society (henceforth referred to as  “we”, “our” or “us”), a Private company limited by guarantee without share capital that is registered in England and Wales with the company number 5861051, registered office address of 19 Grafton Road, Worthing, BN11 1QT.

These Terms & Conditions cover use of this website, purchases made through this website, and our privacy policy.

Please read these terms and conditions carefully before using our website.

By continuing to use this website you agree that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use our website.

These terms and conditions apply to all interactions and orders you, the customer (henceforth shown as “you”), place with us via this website and are the entire and only agreement between us. Please read these terms and conditions carefully and in full before ordering any of the online courses displayed on our website (henceforth shown as “Services”). You agree to be bound by these terms and conditions upon ordering any of the Services displayed on our website. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our website.

In addition to the above, our Privacy Policy sets out how we collect personal information from you, or how you provide us with personal information, which will be processed by us.

If you have any questions about these Terms & Conditions, or anything else, please contact us on admin@nationalcounsellingsociety.org or 01903 200 666.


Ordering Courses

You can place an order with us through this website in relation to the Services sold on our website. You will be sent an email acknowledging your order, which will confirm the order details and information about how to access the purchased Services.

You are able to check and amend any errors before submitting your order to us. Please ensure that you take the time to read and check your order at each page of the order process. Any mistakes made can be corrected; please notify us of any errors by contacting admin@nationalcounsellingsociety.org or 01903 200 666.

All orders are subject to availability and we reserve the right to reject any order for any reason. If we reject an order (for whatever reason) we will inform you as soon as possible.


Descriptions of Services

All descriptions, specifications, advertising, and overview information displayed on our website in relation to the Services are issued or published for the sole purpose of giving an approximate idea of the Services to be provided. They will not form part of the contract between us. The Services delivered may differ in non-material respects from the information provided on our website.

We may make any change to the specification or design of the Services which are required to conform with any applicable safety, statutory or regulatory requirement, or do not materially reduce their quality.


The Price of Services

The price(s) of the Services are displayed on our website at the time you place your order. We do not charge VAT on our courses. All prices are subject to change without prior notice.

Our website contains a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We will not be obliged to supply the Services at the incorrect price, even if we have accepted your order.



We must receive payment in full for all the Services you order before your order can be processed. Payment for the Services will be taken through our third party payment provider (as we shall nominate from time to time). Payment will be received by us upon confirmation from such provider that the transaction has been completed.


Cancellations and Refunds

You may cancel any order for Services and receive a refund at any time before such Services are accessed. You will not be able to cancel an order for any part of the Services once they have been accessed.

The Services will be deemed to have been “accessed” when the relevant online course is commenced or any associated materials are loaded or viewed by someone utilising your account.

We will not be responsible for ensuring that the Services are suitable for your purposes and do not guarantee any specific results from participating in the online learning courses.


Website Access

We reserve the right to remove access to this website in respect of anyone who does not comply with the terms set out herein.


Website Content

Unless stated otherwise, the intellectual property rights and copyrights for all material displayed on our website (and contained in the online courses and materials accessed via our website) are owned by us.  You may download and print extracts from our website (or from the online courses accessed through our website) for your own personal, non-commercial purposes.  You should not use any extracts from our website for any other purposes. Any rights not expressly granted in these terms and conditions are reserved.

No part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.

With the exception of the online courses and associated material (which is dealt with in our Terms and Conditions of Sale), the material on our website is provided on an “as is” basis, without any conditions, warranties or other terms of any kind.  To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect with respects to our website.


Third Party Websites

Links to third party websites on our website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to by our website, you do so entirely at your own risk.

Please be aware that we are not responsible for the privacy practices of other websites. Our privacy policy (as detailed below) applies solely to information collected on our website.


Website Availability

We always try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable.


Visitor Material and Conduct

Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to this website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from our website any material that is threatening, defamatory, obscene, or similar. You must have obtained all necessary licences and/or approvals before submitting any information. We reserve the right to remove any material from its website that it considers inappropriate or unsuitable.

We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting inappropriate material.


Website Registration

To participate in online courses via our website you will need to register with us. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you.

Information you provide to us during your registration will be dealt with in line with our Privacy Policy.

We reserve the right to remove access to this website (and the Services) in respect of anyone who does not comply with the above terms of use. In such circumstances no refund shall be made in respect of Services that are no longer accessible.



We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an “Event Outside Our Control”.

This means any act or event beyond our reasonable control, including (and not limited to) server failure, software failure, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.


Privacy Policy


We are committed to ensuring that your privacy is protected. Your contact details are not used for any reason other than providing you with the courses that you have purchased, and contacting you about new courses if you have asked us to do so.


How we collect and use the information we receive from you

When you place an order and create an account with us on our website, we will ask you to provide certain personal information about you consisting of:


  • your full name;
  • your address; and
  • your email address


Please note that we require this information to be able to process and fulfil your order.

We will also store the following information about your courses and course progress:


  • Course title(s) purchased;
  • Course progress;
  • How long you have taken to complete the course(s); and
  • Quiz pass scores


If you choose to participate in a Forum that is associated with your course, then we will also store any forum posts that you have made.

If you purchase services, our third party payment provider may require additional personal information in order to process such payment. Please note that this information is not collected or stored by us. The relevant third party payment provider should set out the terms on which they are collecting such data at the time you make the payment.

By submitting this information via our website, this is considered your consent for us to use your personal information in accordance with our privacy policy (which maybe amended from time to time).

Your personal information will then be used by us to provide you with the services you ordered and from time to time to communicate with you on any matter relating to the provision of the services, provided you have opted in to receiving such communication.

Please note that we may also use the information you provide to us for the following purposes:


  • to monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual;
  • to support, improve and develop our business in general;
  • to contact you for your views on our website, our services and our business in general; and/or
  • to provide you with updates to our services, any special or new services, developments to our website or any policies (including our Privacy Policy) displayed on our website, and any other matter we think may be of interest to you in line with the services that you have purchased from us.


If you have opted in to receiving our emails but would now prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by either sending an email to admin@nationalcounsellingsociety.org, or calling us on 01903 200 666.

You have the right to ask us not to process your personal data for marketing purposes, and you also have the right to be completely forgotten by us.

If you want us to delete the information we hold about you then please do let us know in writing, and we will do so to the furthest extent possible allowing that we may need to retain some information about you to ensure that we are compliant with any legal requirements, or for the purposes of public safety.

We will not share, sell or distribute any of the information you provide to us, unless required to do so by law.


 Updating your information

If you need to make a change to any of the information we hold about you, you can do this through the Dashboard on the ‘My Courses’ page. You can also email admin@nationalcounsellingsociety.org, or call 01903 200 666, and we will gladly update your information for you.


How safe is your information?

Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the General Data Protection Regulation (GDPR) 2018.  Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

Please note that we may need to disclose your personal information where we:


  • are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
  • need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.


Our use of cookies

A cookie is a small piece of information which is automatically created by our website on your computer.  Please note that cookies are harmless to your computer.  Cookies are a useful way of remembering the choices you have previously made while visiting our website.

We will take your continued use of our website as your consent to our use of cookies as described in this document.

If you don’t want us to use cookies when you use our website, you can adjust your internet browser settings not to accept cookies. Your web browser’s help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device.

Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. It may be necessary to have cookies enabled in order to purchase or access online courses and materials.



If any of the information you provide to us changes, please access your online account to let us know about the changes as soon as possible so that your records are accurate and up to date.

If you wish to see the information we hold on you, please let us know by emailing us on admin@nationalcounsellingsociety.org or calling us on 01903 200 666. We will respond to your request within 5 days of the date we received your request.

Please note that we may change our Privacy Policy from time to time. If we make any changes, these will be shown on our website and will immediately supersede any previously posted information.

If you have any further queries or comments on our Privacy Policy, please send us an email to admin@nationalcounsellingsociety.org or call us on 01903 200 666. We always welcome your views about our website and our Privacy Policy.

We have the right to revise and amend these terms and conditions from time to time.  You will be subject to the terms and conditions in force at the time that you access our website.

If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.

We may revise these terms from time to time in the following circumstances:


  • changes in how we accept payment from you;
  • changes in relevant laws and regulatory requirements; or
  • any other changes to our operating or delivery processes.


Every time you order Services from us, the terms in force at that time will apply to the contract between you and us.

If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.